The special bond between you and your pilots is based on mutual trust as well as respect for your safety, security – and privacy. So how do you ensure that trust continues beyond their current tenure? In “The Graceful Goodbye,” Pete Agur describes how best to accomplish that transition, whether required by company policy or regulation. Responsibility for safety in the cabin falls to your flight attendant, and that requires much more than a pleasant demeanor. In “Taking Attendants,” Susan Friedenberg details the personal attributes, as well as skills and training, required.
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