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BAA July-August 2018


After a sluggish decade, flight activity continues to rise, and preowned aircraft inventory for sale continues to drop. In “Changing Times,” you’ll read that 70% of aircraft owners surveyed by JETNET iQ believe the current business turbine market is past its low point.

And while these metrics bode well for the quantity of your investment in business aviation, how can you ensure and measure its quality?

You want your crew to deliver a “consistent customer experience” to you and your executives, one that meets your travel requirements every time you fly. Don Henderson of The VanAllen Group tells you the four steps to follow in “KPIs on the Prize.”

BAA Staff
Business Aviation Advisor's content is presented by experts in all aspects of aircraft management: professionals knowledgeable in operations, legal and regulatory issues, insurance, aircraft finance, human resources, aviation real estate, charter and charter brokers, safety management providers and auditors, and third-party as well as owner aircraft management. These authorities provide Business Aviation Advisor readers with the most current and pertinent information they need to make the most effective and informed decisions about their business aviation investments.

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