After a sluggish decade, flight activity continues to rise, and preowned aircraft inventory for sale continues to drop. In “Changing Times,” you’ll read that 70% of aircraft owners surveyed by JETNET iQ believe the current business turbine market is past its low point.
And while these metrics bode well for the quantity of your investment in business aviation, how can you ensure and measure its quality?
You want your crew to deliver a “consistent customer experience” to you and your executives, one that meets your travel requirements every time you fly. Don Henderson of The VanAllen Group tells you the four steps to follow in “KPIs on the Prize.”